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Privacy Policy

Effective date: August 30, 2025

Your Privacy Matters: This Privacy Policy explains how My Coworking Space collects, uses, and protects your personal information when you use our platform.

Scope and Controller Information

This Privacy Policy applies to all users of My Coworking Space platform, including workspace operators and end users. My Coworking Space, located at [Your Business Address], serves as the data controller for personal information processed through our platform.

Data We Collect

Account Information

  • Name, email address, and phone number
  • Business information (for workspace operators)
  • Payment and billing information
  • Profile photos and workspace images
  • Authentication credentials

Usage Information

  • Booking and reservation data
  • Platform usage patterns and preferences
  • Communication history within the platform
  • Check-in and check-out records
  • Support ticket information

Technical Information

  • IP addresses and device identifiers
  • Browser type and operating system
  • Log files and error reports
  • Cookies and similar tracking technologies
  • Location data (when explicitly permitted)

Lawful Bases for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: To provide our services and fulfill contractual obligations
  • Legitimate Interests: For service improvement, security, and business operations
  • Legal Compliance: To comply with applicable laws and regulations
  • Consent: For marketing communications and optional features (where applicable)

How We Use Your Data

Service Delivery

  • Processing bookings and managing reservations
  • Facilitating communication between workspace operators and users
  • Providing customer support and technical assistance
  • Sending service-related notifications and updates

Payments and Billing

  • Processing subscription fees and booking payments
  • Generating invoices and financial reports
  • Fraud prevention and payment security
  • Tax compliance and reporting

Security and Safety

  • Monitoring for suspicious activity and security threats
  • Maintaining platform security and integrity
  • Investigating and preventing fraud
  • Compliance with safety regulations

Analytics and Improvement

  • Analyzing usage patterns to improve our services
  • Generating anonymized insights and reports
  • Conducting research and development
  • Personalizing user experience

Data Sharing and Third-Party Processors

We may share your data with:

  • Payment Processors: Stripe, PayPal, and other payment service providers
  • Cloud Services: AWS, Google Cloud for hosting and data storage
  • Communication Tools: Email and SMS service providers
  • Analytics Providers: For anonymized usage analytics
  • Legal Authorities: When required by law or to protect our rights
  • Business Partners: Workspace operators you interact with on our platform

International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses for EU data transfers
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Binding corporate rules where applicable

Data Retention

We retain your data for the following periods:

  • Account Data: For the duration of your account plus 7 years for legal compliance
  • Booking Records: 7 years from the date of booking for financial and legal purposes
  • Communication Logs: 3 years for customer service quality and dispute resolution
  • Analytics Data: 2 years in anonymized form for service improvement
  • Security Logs: 1 year for security monitoring and incident response

Security Measures

We implement comprehensive security measures including:

  • End-to-end encryption for sensitive data transmission
  • Regular security audits and penetration testing
  • Multi-factor authentication for administrative access
  • Employee training on data protection best practices
  • Incident response procedures and breach notification protocols
  • Regular backup and disaster recovery testing

Your Rights

You have the following rights regarding your personal data:

Access and Portability

  • Request a copy of your personal data in a structured format
  • Export your data to another service provider
  • Receive information about how your data is processed

Correction and Updates

  • Correct inaccurate or incomplete personal information
  • Update your profile and preferences at any time
  • Request correction of errors in your booking history

Deletion and Restriction

  • Request deletion of your personal data (right to be forgotten)
  • Restrict processing of your data in certain circumstances
  • Object to processing based on legitimate interests

Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Cookies: Required for platform functionality and security
  • Performance Cookies: To analyze usage and improve our services
  • Functional Cookies: To remember your preferences and settings
  • Marketing Cookies: For targeted advertising (with your consent)

You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling essential cookies may affect platform functionality.

Contact Us and Complaints

For privacy-related questions, requests, or complaints, please contact us:

Data Protection Officer

Email: privacy@mycoworking.space

Address: [Your Business Address]

Phone: [Your Phone Number]

You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or prominent notice within our platform. Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

Questions? If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact our privacy team at privacy@mycoworking.space.